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Origin is Rehab for the AW Addict

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  • Origin is Rehab for the AW Addict

    As Betty Ford does for Alcoholics, Origin has just saved my life by rescuing me from the horrendous cluster fuck that is now Dellienware. (Forgive any language, I rarely use foul language but the geniuses over at Dell / Alienware warrant the usage at this point)

    I have been trying to order a custom built rig for about 3 months now. Like many I used to think Alienware was the epitome of quality, power, and looks. Now it seems that has clearly changed with their recent merger with Dell. I ordered an

    Area 51 ALX on November 2nd
    i7 980x @4.0ghz
    12gb 1600mhz RAM
    2xRadeon HD 5970
    160GB Intel SSD Gen2
    2x600GB 10k RPM Velociraptor
    1TB WD Caviar Black

    When I received the system it looked like a 5 year old child had wired the system. I have only built 2 rigs in my life and I can 100% assure you I could have done a better job. Primarily they didn't have the power to the video cards right and that was causing hard shut downs. So after fixing the power cables myself (I realized this not tech support) I was still having BSOD issues and overheating issues on one of the cards. They attempted to replace the cards but they sent refurbished cards. I told them to go to hell and send me a new pair of cards. Once again they replaced my cards with refurbs. I finally gave up and sent all of the video cards back a long with the system (This was first partial realization of enlightenment*). I received a full refund and for some reason I fell back into the same trap and ordered another Alienware.

    Area 51 ALX on December 5
    i7 980x @ 4.0ghz
    12gb 1600mhz RAM
    2x Nvidia GTX 480
    2x 256gb Samsung SSD
    2x 2TB Caviar Black

    This order was supposed to be delivered on December 15. On December 14 at 11:17 PM I got an e-mail telling me that my order will be delayed until the 27th. Well this was a big mistake on their part because that is where I really began to realize I don't want this rig. Not only because of the previous poor build quality, but also because of the constant issues I have been having with Dell and their customer support(ESPECIALLY DELL SALES RESOLUTION SPECIALISTS(SRS Team)). That whole department can go fuck themselves because I HATE being lied to) Oh and they still to this day can't offer the GTX 580 when most have done away with the GTX 480. That combination of things lead me to cancel my order and there began my search for a top of the line rig. They even attempted at an almost $1200 discount and I still said no.

    At first I investigated Maingear and then I checked out Falcon Northwest. Both companies offered rigs that were not exactly what I wanted and for crazy high premiums. Then came my enlightenment*.

    I had no idea about Origin, but when I saw that 3 Execs from Alienware Legacy had created the company I was already sold. I have been an Alienware customer for 10 years so I appreciate the passion they used to put in their machines (something I 100% did not see in my most recent order).

    Bye Bye Alienware and Hello Origin
    My Origin Genesis Order:
    Asus R3E
    Overclocked i7 980x
    Complete System Cooling by EK Water Blocks
    1.5KW Silverstone PSU
    Tri SLI Nvidia GTX 580 FTW Hydro Copper 2
    12GB Corsair Dominator @ 1600mhz
    2x 100GB OCZ Vertex 2 (Raid 0)
    2x 2TB WD Caviar Black (Raid 0)
    3 Year Warranty
    Blue Lighting

    Thanks Origin!

    *Enlightenment = Origin > Dellienware
    Last edited by Ex_Brit; 09-18-2016, 05:28 PM.
    Origin S.O. #39 "Nefarious"

  • #2
    Re: Origin is Rehab for the AW Addict

    LoL

    Everyday we seem to hear more and more bad things about AW/Dell, ahwell glad you found Origin.

    If you have any problems with what you have just ordered from Origin, rest assured they wont lie to you and cause you as much hassle, also we have Origin Reps visit the forums when they have some free time.

    Nice rig you got, way overpowered but what the hell, you only live once

    Comment


    • #3
      Re: Origin is Rehab for the AW Addict

      Originally posted by EVIL-SCOTSMAN View Post
      LoL

      Everyday we seem to hear more and more bad things about AW/Dell, ahwell glad you found Origin.

      If you have any problems with what you have just ordered from Origin, rest assured they wont lie to you and cause you as much hassle, also we have Origin Reps visit the forums when they have some free time.

      Nice rig you got, way overpowered but what the hell, you only live once
      Haha yes you only live once. I considered dialing it down to 2x Water Cooled GTX 580, but I realized I do not want to be fiddling with the cooling loop myself later on so I went for the gusto. Also I am running 3x screens at 7680x1600
      Origin S.O. #39 "Nefarious"

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      • #4
        Re: Origin is Rehab for the AW Addict

        Wow nice Rig!

        I had a very similar expereience with Dell/Alienware and was not aware of Origin until someone on the Dell forums sent me the link. From the second I called sales I knew Origin was for me. They have found a lifelong customer in me (unless they sell to Dell again - haha).

        One additional note, the customer service/techsupport at Origin is AWESOME. You get fast personlized responses from "Real Americans". No canned responses like: "have you tried rebooting?" - like you get from Dell.

        Anyhow, welcome to Origin, youll never go back!

        M---------

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        • #5
          Re: Origin is Rehab for the AW Addict

          Originally posted by RDS4Life View Post
          Haha yes you only live once. I considered dialing it down to 2x Water Cooled GTX 580, but I realized I do not want to be fiddling with the cooling loop myself later on so I went for the gusto. Also I am running 3x screens at 7680x1600

          Welcome to Origin, Best of the Best, Origin#70, Cheers, JIM

          Comment


          • #6
            Re: Origin is Rehab for the AW Addict

            Your Origin Rig looks much better then the AW one, its going to be a beast.

            Comment


            • #7
              Re: Origin is Rehab for the AW Addict

              Originally posted by Oopsypoopsy View Post
              Your Origin Rig looks much better then the AW one, its going to be a beast.
              It is 100 times better. In the case with the AW I was considering ordering dual 5870 (cheapest option offered) and just swapping them out with dual gtx 580 when I received my system. Also they were asking $1200 more for 12gb RAM @1600mhz vs 6gb RAM @1600mhz. I laughed when I saw that price. I can get 12x 4gb Kingston Hyperx 1600mhz RAM sticks for that price. Basically I paid the same amount for the AW and IMO I am getting 100 times better parts in this system. Not to mention gpu and mobo cooling (If AW ever tried that it would be an epic fail)

              P.S. Lots of pictures will be posted here once I receive my system.
              Last edited by RDS4Life; 12-17-2010, 06:37 PM.
              Origin S.O. #39 "Nefarious"

              Comment


              • #8
                Re: Origin is Rehab for the AW Addict

                I was considering ordering dual 5870 (cheapest option offered)
                The 5870.s in crossfire is a good setup, drive 3 monitors and crossfire too, drive six with crossfire disabled, powerful set up, i have them, but upgrading to 2gb 5870 eyefinity 6 cards, so i can drive 3 monitor main view and 3 touch screens too, and have 4gb in crossfire. Cheers, Jim

                Comment


                • #9
                  Re: Origin is Rehab for the AW Addict

                  Originally posted by EVIL-SCOTSMAN View Post
                  LoL

                  Everyday we seem to hear more and more bad things about AW/Dell, ahwell glad you found Origin.

                  If you have any problems with what you have just ordered from Origin, rest assured they wont lie to you and cause you as much hassle, also we have Origin Reps visit the forums when they have some free time.

                  Nice rig you got, way overpowered but what the hell, you only live once
                  you know ive had a few bad experiences with phone support and yes the cabling could be better. but other then that i guess im one of the lucky few that has had no issues with there system. other then the fact i couldnt just drop in a ivy bridge of the same socket. but then again im glade that happend since i love tinkering with pcs. origin will be on my next to own list when the time comes. but alienware will always hold a special spot in my heart.
                  Triple wide nuff said

                  Comment


                  • #10
                    Re: Origin is Rehab for the AW Addict

                    If no one minds my two cents, but the topic piqued my interest. I had been a loyal follower/user of Alienware products for a few years now and for the most part, everything was fine, up until last year when I was accidentally involved in an incident that started the bad taste in my mouth for Alienware. As I understand from a great many people, since Dell bought Alienware, everything went downhill, and since I was a little late to the party, I wasn't privy to all the horror stories and for what I heard, seemed to be opposite of the experiences I had.

                    I started with a Dell XPS laptop. I don't recall the exact model of XPS, but this was a 15" laptop, all black, supposedly meant for gaming. Basically, the Dell equivalent of Alienware. The issues I had with that laptop made it all the way to the top tier support folks as I constantly argued with them that no matter what you replace in that laptop, it was a always going to be a lava rock on the lap due to it's seriously idiotic cooling/venting design. many would have had a good laugh seeing what i went through to try and minimize the cooling issues but anywho, I digress.

                    Dell WAS gracious enough to send me a new machine (or at the very least, sent me a new machine to shut me up), which happened to be their redesigned XPS 17. It had plenty of nice bells and whistles and as I was told "it was the latest and new" so who was I to argue. That laptop lasted about a year or so before discovered (or opened my eyes to Alienware). I purchased an Alienware M13x R2, which was modestly outfitted with good hardware and again, it lasted be a good year before it shit the proverbial bed. Part of it may have been my fault but at the time, you would have understood that if Dell released a new BIOS for your machine, you would update it, right? Well, after a lengthy service all about the keyboard and trackpad not working, reinstalling Windows a couple of times all the while on the phone with a support rep speaking in tongues, I finally got the go ahead to ship it to them directly (part of Dell's process for service and repair).

                    This is where things get juicy. After about a week or so at the depot, it's shipped back. If anyone owns an Alienware with the slotload drive, you know the distinctive sound it makes when you power on the laptop, right? Well mine didn't make the same sound, so I had suspicions about what exactly was in my laptop. Remember, this was being serviced due to an unresponsive keyboard and trackpad. Anywho, I took off the bottom panel (which was a very handy feature of the M13) and I noticed that the DVD drive was not the same drive I had before. I still had my original paperwork from when I bought the laptop and confirmed that the manufacturer was different. As I dug deeper, i then found another issue that gave me the redass. Instead of the 16gigs of RAM that I had before (that I should have still had), I now had 12 gigs.

                    I was now back on the phone with Dell, start raving mad. Well, after about a month of back and forths with a total of eight reps, I was given the all clear for a new machine. Granted, I never wanted a new machine, just everything that was in my old laptop, put back but again, this is what Dell does.

                    Fast forward to now, I still currently own the M14X, which was spec'ed out at my insistance and has served me well up until recently. I'm not sure if it's hardware issues or the lack of proper evolution of Dell's drivers and software, but my suspicions lie with whatever Dell THINKS is the right way to function for software, which is crap in my opinion.

                    After discovering where all the late great Alienware folks went to, I am now an Origin follower and after I migrate everything from the old Alienware to my new Origin, that old laptop is going up on Ebay...unless someone here knows of a good home for it.

                    Comment


                    • #11
                      Re: Origin is Rehab for the AW Addict

                      I worked for Dell for 10 years and such I always bought Alienware because I was too lazy to build my own systems and I had a decent employee discount. Well I got laid off in January and my Alienware Aurora from 2013 was starting to die on me. I didn't want to go through the hassle of changing the motherboard and the system only cost me $1400. I considered my options and went with Origin PC. Waited until Skylake day one and finally bought one and I can't wait! What really sealed the deal for me though is that Origin PC actually updates their options right as stuff comes out. I was tracking Alienware's site as well and they still don't have Windows 10 or skylake available and I was annoyed that they didn't have devil's canyon options for their A-51. And their hard drive options are terrible!

                      The Origin PC Millennium build I configured actually costs me more than what an Alienware would have but I am more than happy with the configuration I was able to build and I can't wait until it gets here.

                      Comment

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