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Multiple KeyboardS malfunction on Evo 15s

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  • Multiple KeyboardS malfunction on Evo 15s

    I am posting this out of frustration, I bought an Evo 15s on january of 2018, and a few months ago the keyboard started to malfunction, when I contacted the service support they could not find my account linked to the serial of the machine, they recommended me to buy a new keyboard on a third party website, I did, even with the $110 price tag, the new keyboard lasted 1 month, and is showing the same problems and unresponsiveness. From the chassis model I found that this laptop is a Clevo P950HP, I searched for other people with the same issues, I turns out this is not an isolated problem, and that many people is having the same problem, some even have changed their keyboard 3 times!
    Just typing this message takes four times the normal time . Is there any way to fix this?


  • #2
    OriginPC support their products for life so have you tried them?
    ORIGIN Lifetime Online Support
    [email protected]

    24/7 Telephone Support
    1-877-ORIGIN-0 (674-4460) (US & Canada)
    (001} 305-971-1000 (International)
    Peter
    Toronto, Canada
    Still using the last genuine
    Alienware ALX x58 R2 !

    Comment


    • #3
      To respond your question about if I have tried customer support I am going to quote my self
      Originally posted by juancahf View Post
      ...when I contacted the service support they could not find my account linked to the serial of the machine, they recommended me to buy a new keyboard...
      Yes, it was kind of a waste of time and money, because the new keyboard is failing again

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      • #4
        juancahf could you send me a DM with your Order information so I could look into what can be done for you?
        Regards,
        Daniel Ovalle
        Technical Support Manager

        http://www.ORIGINPC.com
        [email protected]
        305-971-1000

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        • #5
          Thsnks OriginDaniel
          and sorry if I didn't reply properly juancahf
          Good luck.
          Peter
          Toronto, Canada
          Still using the last genuine
          Alienware ALX x58 R2 !

          Comment

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