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Hello to all members new and old. Welcome to Origin Niche.

Just want to say that if you have posted in the tech-support forum or are just generally looking for help or an assist with something, and you think that nobody has seen your post, please feel free to PM me or any of the other Moderators and Administrators, we'll reply as soon as we can.

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Genesis Review 7/15

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  • #16
    LOL, I know the feeling from past experiences with various services.
    Peter
    Volunteer Moderator

    Toronto, Canada

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    • #17
      So, I'm back. Still no computer. I was told, after seeking out information myself by asking in the support ticket, twice; that the PCI-e lanes were damaged in route back to Origin for the repair work, so they have had to replace the mob entirely. No problem, at least I got some information...after pulling teeth and asking for an update since it was a few business days they've had the PC. I asked for an update again earlier this week about a rough estimate to shipping, since it have been 12 business days(16 if you count weekends), was told I would have an update Thursday. Not a peep. I just reposted on the ticket a few minutes ago before coming here asking again, "how about that update". I am still curious to see if they address every issue; I highly doubt they will, and when I do get my PC back I keep wondering what will be missed. Or, like the HB SLi bridge that randomly showed up, maybe my PC will just show up Saturday without any communication from Origin.

      Origin you REALLY need to start communicating better; seriously, look at the forums your number one issue is with communication. You guys are super awesome and helpful when we do talk to you and I love my PC for it's performance, but if you say I will get an update tomorrow, I expect an update tomorrow. At the very least, set realistic communication expectations, like I will let you know in 2-4 days about that status. Or heck, a 2 sentence email is more than enough, at least for me.

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      • #18
        Apologies for the delayed response, but the main office is closed over the weekend and the repair lab closes at 4pm daily Monday through Friday. The system is having the motherboard installed and due to the cryogenic loop in the system, the repair tech is taking his time so as not to damage any of the components for the loop. Cryogenic repairs can be a little more time consuming than a normal closed liquid loop repair due to the nature of the custom tubing. Once the testing is complete this ticket will be updated to let you know of the completion.
        Regards,
        Daniel Ovalle
        Technical Support Manager

        http://www.ORIGINPC.com
        daniel_ovalle@originpc.com
        305-971-1000

        Comment


        • #19
          Another update, it is 2/11 and still no PC, after the motherboard issue, there was a CPU issue that had to be resolved. They just asked for Windows PW Thursday afternoon. 2/12 will be exactly 30 days they have had my PC.

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          • #20
            Yet another update and still no PC, I was told on the 21st of February that the PC was repaired and testing was complete, replied to the ticket to find out info on shipping and tracking to ensure that someone is home. Haven't heard a word. Followed up again a few days later in the ticket....not a word. So it will have 2 whole months this Saturday without my PC. It crashed the 4th of January and has been dead since. Prior to the testing being complete after I came to the forums, I was pretty much getting weekly updates about everything. Still curious to see if ALL my issues were actually addressed though won't hold my breath. Whenever my PC does arrive I will post again.

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            • #21
              OMG OriginDaniel - any news please?
              Peter
              Volunteer Moderator

              Toronto, Canada

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              • #22
                mphartenstein Your system was shipped out to you last night. I sent you an email via your trouble ticket this morning with the tracking number. Being in Atlanta you should be seeing the system today or tomorrow since Florida to Georgia is usually a day or two tops. Please let me know when you receive the system.
                Regards,
                Daniel Ovalle
                Technical Support Manager

                http://www.ORIGINPC.com
                daniel_ovalle@originpc.com
                305-971-1000

                Comment


                • #23
                  Alright, so after 2 days short of 2 months of not having a working PC I received my PC back from Origin. Let's see what is good and bad...again.
                  First, when the PC arrived they said that the PCI-E slots on the mobo were damaged on arrival. They said they were replacing the mobo, this took about a week or so to get fixed.
                  Next update they say "there was an issue found with the CPU", and that had to be replaced as well.
                  Then it finally gets to the actual repair part of my issues:

                  Did Origin fix the SSD: Yes
                  In a RAID 0+1 setup with 4 SSD's, could they recover ANY data: Nope, apparently the RAID was "non-functional and 2 of the SSD's went down". I told Origin don't bother with putting them back in RAID anymore.
                  2 USB ports on top of PC fixed: Yes, all USB ports are functioning.
                  2 radiator fans fixed: Appears to be so.
                  BIOS settings back to OC: Yes
                  Slime/foam removed from reservoir: Yes, perfectly clear.
                  Hot Swap bays fixed: Yes

                  Now, when I shipped my PC I was told to ship my power cable because I have a 1.3kW PSU and was told to send my cable since not many people opt to go that high on a PSU. I am now missing my PSU cable and my nice stretchy sleeve that covers my PC.

                  Also, the Asus Fan Xpert doesn't recognize a single fan anymore and as such I am now unable to control the speeds of any fans. Only way to change is the small dial on the PC itself so that it kind of a big let down since I had my settings how I like them for temperatures.

                  Another issues that I noticed is that my top graphics cards appear bent downard; it seems that expanding foam thing they send the PC's out with put some extra pressure on the card, but it's working just fine.

                  Finally, I received like that Origin box that has extra cables and all in it again. Not sure if that is just excess from the new mobo or what, also have two 2/3 way SLI bridges that seems to have the plastic parts taken off(just the board itself).

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                  • #24
                    I will get with the repair manager today and get these items shipped back to you today. I will have tracking for that package this afternoon. I apologize that the repair team did not include these items with your system when it was shipped back to you.
                    Regards,
                    Daniel Ovalle
                    Technical Support Manager

                    http://www.ORIGINPC.com
                    daniel_ovalle@originpc.com
                    305-971-1000

                    Comment

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